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Faq's & Help

We Answer on Your Important Questions

Thank you for your interest in our products. You may contact us by email, phone, fax and online customer service , please feel free to submit your inquiry in the form below. We will reply you with detail ASAP.

Ask Your Question

    Why Should You Buy Car From Us

    ddongauto.com is subordinate to Henan Dongdong Automobile Service Co., Ltd, which was founded in 2016 and is located in Zhengzhou, Henan Province, China

    Henan Dongdong Automobile Service Co., Ltd, is the leading wholesaler and distributor of automobile in China, and is a professional company engaged in automobile export and related business. It is registered by Chinese government, and authorized to sell brand new electric vehicles, used vehicles and other vehicles to customers around the world.

    Our Service:

    ① Plenty Of Car Sources To Choose From

    --Provide You With Any Model You Want

    ② Offer Most Competitive Price

    --Below-Market Vehicle Purchase Price

    ③ Provide You With Best Payment Scheme

    --A Variety Of Payment Schemes To Choose From

    ④ Provide The Best Transportation Modes

    --Most Favorable Shipping Price And Shorter Time

    At present, We have accumulated: 11000+ export vehicles, 50+ export countries, 100+ distribution partners, 60+ professional service teams!

    What’s in your contract?

    When you confirm the car and are satisfied with our price, we can sign a contract. We will make a SC and PI for you.
    The contract will list the payment method, our receiving bank, delivery time, product information and so on.
    Within three days after signing the contract, you need to pay the deposit (according to the payment method of the contract).
    After you pay the deposit, We will send you the VIN and the video including the VIN, so that you can see the overall condition of the car. After the VIN video is sent to you, it means that the car is yours, and you need to pay the balance.

    How to do the inspection for the car before shipping?

    We will take very clear video for customer before shipping, if customer still worry about the quality, we can find a professional inspection third party company to help to check the car, but the fee must paid by customer.

    Will you buy the insurance for the car during the shipping?

    Yes, no matter the shipping in China or abroad, we will buy the insurance for the car to promise everything will be fine.

     Does the price you quote include all fees?

    CIP and CIF include the cost of transportation to the port, but you need to clear the customs by yourself, if you don't know how to clear the customs, we can help you.

    Does the price you quoted including shiping?

    It is up to the terms of payment you prefer. Both CIP & CIF include the shipment fee.

    Do you support customization? Can i add my own logo?

    We can only give customers customization within the manufacturer's selection range, and do not support any other customization.
    Customers can change the logo after receiving the goods in their country.

    Why is the price of the same car constantly changing?

    1. Our company has close links with many manufacturers, who can offer our company great discounts.
    But this discount varies from time to time.
    So it might be unpleasant for you. Our company formally apologize to you for the misunderstanding.

    2. Changes in exchange rates and logistics transportation costs will also lead to changes in vehicle quotations.

    3. Other influencing factors.

    What are your payment terms?

    T/T, L/C. We prefer T/T 30% as the deposit, and USD and EUR are acceptable.


    Before you pay the balance, we will show you the photos of the packaging of the products and the relevant certificates of customs clearance and export.

    Before the goods are officially shipped from China Customs, we need you to pay the remaining 70% of the payment.

    If you want to cooperate in other ways, please contact our service staff for communication.

    Can I have a price list of all your models?

    Since we have a large number of models, and the price is often changed, the price on the list may not be accurate enough. I suggest that you better give us the list of models you need, so that we can provide a more accurate quotation.

If You Still Need Help

We are always ready to provide you with the most professional service